logo

View all jobs

Help Desk Agent

Remote, Remote
ABOUT BREAKAWAY 

Over the past 3 decades, Breakaway Tours has become one of the largest student travel companies taking thousands of travellers annually to destinations across Canada and the Caribbean. Our mission is to provide the best trips to high school students of all backgrounds. Today, we continue to travel to new mountains and cities, creating one of a kind experiences for our travellers.


BRIEF OVERVIEW 

This position will operate within our Help Desk Department. We have opportunities for both part time and full time roles based on the candidate

As part of the Help Desk team, you will interact with passengers and parents across multiple student travel brands to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities are essential for candidates. 


KEY RESPONSIBILITIES/DUTIES
 
  • Answer inquiries from parents & students regarding payment, insurance, staffing & general trip knowledge
  • Process cancellations
  • Make outbound phone calls to parents & students to answer any general questions they may have about payment, insurance, cancellation and general trip knowledge
  • Assist with tasks such as adjusting rooming and collecting balances
  • Assist with internal requests from sales team (cancellations, payments)


WHAT WE CAN OFFER 

We are committed to ensuring that our team members are well trained, excited about the work they do, and have a very positive experience working and growing with us. We can offer: 
  • Staff appreciation events and activities
  • Leadership building opportunities 
  • Opportunities for growth within the company 
  • Flexible schedule 



YOU BELONG TO THIS TEAM IF: 

  • You are a "people person" and enjoy interacting with others
  • You are comfortable cold calling 
  • You are self-driven and highly motivated to deliver solutions
  • You are a radical optimist in the face of obstacles
  • You can maintain composure during heated customer complaints 
  • You take ownership over projects and goals 
  • You think outside the box to solve problems
  • You make decisions within the best interest of the company
  • You are team player who is happy to collaborate


TECHNICAL QUALIFICATIONS

Experience in the following is not required but considered an asset:
  • 1-2 years in customer service 
  • Excellent communication skills, including phone and email communication
  • Familiar with CRM software 
  • 1-2 years in a remote role (can self discipline and meet deadlines) 
  • Fluency in Spanish is considered an asset 

 
EDUCATION

A career/education in the following is not required but considered an asset:
  • Hospitality/Tourism 


QUICK FACTS

Role: Part Time and Full Time opportunities available 
Resources: This role requires the use of your home computer/laptop and cell phone 


RECRUITMENT PROCESS
  1. Apply Online
  2. Video Call Interview
  3. Onboarding/Training

Be sure to check out The Aftermovie from our Summer 2021 season! 
Powered by